Support Ticket System
Get personalized help from our team through our Discord ticket system
What is the Ticket System?
Our Discord ticket system allows members to create private channels where they can get direct support from our team. This ensures your questions and issues receive the attention they deserve in a confidential space.
Private & Secure
Only you and our support team can see the conversation in your ticket channel, ensuring complete privacy for your questions and account details.
Dedicated Support
Get one-on-one assistance from our experienced team members who specialize in different areas of trading and platform support.
Full History
All ticket conversations are saved so you can reference them later, and our team can review previous interactions for better context.
How to Create a Support Ticket
Follow these simple steps to open a new support ticket in our Discord server:
Join Our Discord
Make sure you're a member of our Discord server. If you haven't joined yet, click the invite link provided after signing up.
Navigate to Support
Go to the #support channel in our Discord server where you'll find the ticket creation options.
Create Your Ticket
Click the "Create Ticket" button or use the !ticket command followed by your question or issue.
Wait for Response
Our team will be notified and will join your ticket channel shortly to assist you (typically within 24 hours).
When to Use Tickets
The ticket system is designed for issues that require private or personalized attention. Here are some examples of when to open a ticket:
- Account issues: Problems with your membership, payments, or access
- Technical support: Issues with our platform, tools, or Discord permissions
- Personalized trading help: Questions about your specific trades or portfolio
- Sensitive matters: Anything you'd prefer not to discuss in public channels
- Feature requests: Suggestions for improving our services
For general trading questions, please use the appropriate public channels first as other members may benefit from the discussion.
Ticket System Rules
To ensure the best experience for everyone, please follow these guidelines when using our ticket system:
- One ticket per issue - don't create multiple tickets for the same question
- Be clear and concise in describing your issue
- Provide any relevant screenshots or error messages
- Be patient - our team will respond as quickly as possible
- Don't ping or DM team members directly - use the ticket system
- Close your ticket when your issue is resolved
Abuse of the ticket system may result in restrictions on your ability to create tickets.
Need Help Now?
Join our Discord server and create your support ticket to get personalized assistance from our team.
Join Our Discord